USA Tariffs

When you place an order with us from the United States, your product is shipped directly from New Zealand. While we do everything we can to keep your costs as low as possible, US. import rules and tariffs are set by the U.S. Government and are outside of our control.

What is a tariff?
A tariff is a tax charged by U.S. Customs on goods entering the country. This is seperate from:
- The price of your product
- Shipping costs
- Any customs/duty charges

If a tariff applies, it is usually by:
- U.S. Customs
- Or the courier service (in our case, DHL Express)

When the package is en route from New Zealand to the United States, DHL is billed for the tariffs, at which point DHL pays for it. Then you will receive a message from DHL with a notification that you are required to pay for these tariff charges. Once you have paid this, your package will be released from U.S. Customs once it has been processed.

How could this affect your order?
- You will be charged an import duty or tariff
- DHL may also charge a small customs processing fee
- These charges are paid by the customer, not by Bremner Music or sshhmute.com

We do not collect these fees at checkout, as they are assessed by U.S. authorities after your parcel is shipped.

Will I definitely be charged?
Unfortunately, if you live in the United States, yes. Your charges will depend on:
- The value of the order
- The product classification
- Current U.S. tariff regulations
- Random customs inspection

As much as we would love to be able to tell you how much you will be charged, we are unable to do so.

Why has this changed?
U.S. import tariff rules have shifted in recent months and now apply more widely to overseas products, including goods shipped from New Zealand. These changes can affect pricing at the border even though nothing has changed with your order or with us.

Our commitment to you:
We remain committed to:
- Keeping our product pricing fair
- Keeping shipping costs as low as possible

If you ever receive a charge that seems incorrect, please contact DHL in your country to enquire about this.