COVID-19 Information

COVID-19 Update

Although New Zealand (where sshhmute is based) is currently on Level 4 Lockdown due to the COVID-19 pandemic, sshhmute is still sending out orders. We now deliver our products internationally via DHL.

Please browse our FAQ below for our latest COVID-19 information, and check back as we will update these regularly.

 

ORDERS & DELIVERY

How long does delivery take?
Standard NZ delivery to other major NZ cities is typically two business days with an additional 2 days for rural deliveries (via NZ Post).

International delivery via DHL is now up to 2 weeks (at the latest). 

Can I check the status of my order?
Yes, you can check the status of your order by clicking the link on your order confirmation email. If you didn't receive, or can't find it, send us an email at sales@bremnermusic.com and we will happily send it on to you.

Can I still order online for home delivery?
Yes, we are accepting orders for home delivery. Our delivery partners have made temporary changes to their delivery process to keep customers and delivery teams safe.

Can I change my order? / I ordered the wrong item.
Once an order is placed it cannot be changed.