Due to the COVID-19 pandemic, New Zealand was put in a complete lockdown for 7 weeks. In the lead up to this lockdown, flights in and out of NZ were strictly limited. This has caused delays for the postal service, both in and out of NZ.
sshhmute have now re-opened. We remain open for business online and continue to deliver our products. But please be mindful that when placing orders from our website, there may be delays in getting your mute/s to you. Once the courier service has picked your order up from us, the time frame of when it arrives at its destination is completely out of our hands.
As of early July 2020, the US Postal Service (USPS) has been backed up with orders. This means that there will be delays from when the package arrives in the United States of America and when it will be delivered. We ask you that you please be patient with this. Once your order leaves New Zealand, we are at the mercy of the USPS.
Please browse our FAQ below for our latest COVID-19 information, and check back as we will update these regularly.
ORDERS & DELIVERY
How long does delivery take?
Standard NZ delivery to other major NZ cities is typically two business days with an additional 2 days for rural deliveries.
But due to NZ Post being overloaded with customers sending packages around NZ and overseas, there are extra delays. Please allow extra time over and above our usual delivery timescales to receive your order.
Can I check the status of my order?
Yes, you can check the status of your order by clicking the link on your order confirmation email. If you didn't receive, or can't find it, send us an email at firstname.lastname@example.org and we will happily send it on to you.
Can I still order online for home delivery?
Yes, we are accepting orders for home delivery. Our delivery partners have made temporary changes to their delivery process to keep customers and delivery teams safe.
Can I change my order? / I ordered the wrong item.
Once an order is placed it cannot be changed.